Terms and Conditions Club99 Slot —
Complete Guide for Players

Club99 Slot is an online casino platform operating under a recognised licence, offering a wide range of online entertainment services including slot games, Live Casino, Bingo, Sports Betting, and periodic promotions. These terms and conditions take effect from the date you register your account and remain in force for as long as your account is active.

By using this platform, you acknowledge that you have read and understood all provisions in this document. Club99 Slot reserves the right to update or modify these terms at any time. Any changes will be communicated to members via registered email or in-platform notifications. Continued use of the platform after any changes constitutes acceptance of the updated terms.

To register and use the club99 slot services, you must meet all of the following eligibility requirements without exception:

• Must be at least 18 years of age at the time of registration.
• A citizen or permanent resident located in a jurisdiction that permits online gambling activities.
• Possessing full legal capacity to enter into a binding agreement.
• Is not currently on the self-exclusion list of any recognised gambling platform.
• Has never had an account closed or suspended by club99 slot for fraud or breach of terms.

Club99 Slot reserves the right to request age and identity verification at any time. A KYC (Know Your Customer) process will be conducted, and players are required to submit valid identification documents upon request. Failure to provide the documents within the specified period may result in the account being temporarily suspended until verification is complete.

Each player is only permitted to hold one (1) active account at club99 slot. Holding more than one account — whether in your own name or through another person — is a serious violation of these terms and may result in all associated accounts being closed without warning.

• The registered name must match the name of the bank account holder used for deposits and withdrawals.
• The email address used must be active and accessible, as it is required for verification and important communications.
• The registered phone number must be a valid personal number that can be reached for OTP verification.
• Players are fully responsible for ensuring that all information provided during registration is accurate and up to date.
• Any changes to personal information must be reported to the customer support team within 7 days.

Your account password is your personal responsibility. Club99 Slot will never ask for your password through any communication channel. If you suspect your account has been accessed without authorisation, please contact our customer support immediately via live chat, available 24/7.

Club99 Slot supports multiple payment methods including FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay for the convenience of Malaysian players. All transactions are processed through a 256-bit SSL encryption system to ensure complete security.

Deposit:

• The minimum deposit is RM10 per transaction unless otherwise stated in a specific promotion.
• Deposits are typically credited to your account within 60 seconds of payment confirmation.
• Players are responsible for ensuring deposits are made to the correct bank account as provided by the platform.
• Club99 Slot is not responsible for delays caused by the player's bank or third-party payment providers.

Withdrawals:

• The minimum withdrawal amount is RM30 per request.
• Withdrawal requests are processed within 1 to 24 business hours after identity verification is completed.
• Withdrawals may only be made to a bank account or digital wallet registered in the same member's name.
• Players are required to fulfil the bonus rollover requirements (if any) before a withdrawal can be processed.
• Club99 Slot reserves the right to request additional supporting documents for withdrawals exceeding certain limits for compliance purposes.

Club99 Slot offers a variety of bonuses and promotions from time to time to enhance members' gaming experience. Each bonus is subject to rollover requirements and specific rules as set out on the relevant promotions page.

• The welcome bonus is only available to new members making their first deposit.
• Bonuses cannot be directly converted to cash without meeting the specified rollover requirements.
• The standard rollover requirement is 10x to 25x the bonus amount, depending on the type of promotion.
• Received bonuses must be used within the designated validity period — expired bonuses cannot be reinstated.
• Club99 Slot reserves the right to cancel bonuses if there is evidence of misuse or any attempt to manipulate the system.
• Only one bonus may be activated at a time unless otherwise stated in the relevant promotion's terms.

Players who find that any promotion has not been correctly credited may contact our customer support team within 24 hours of the date the promotion was supposed to be credited. Claims made after this period may not be processed.

All games available at club99 slot operate using a Random Number Generator (RNG) certified by independent testing bodies. This ensures every game round is fair, independent, and cannot be manipulated by any party, including the platform itself.

• Game results are final and cannot be disputed unless there is verifiable evidence of a technical failure.
• In the event of a technical disruption during a game session, the platform will refund the bet to the player's account.
• The use of third-party software, automated bots, or any method intended to exploit the gaming system is strictly prohibited.
• Betting strategies that employ arbitrage techniques or exploit system vulnerabilities are a violation of these terms.
• The betting limit for each game is as displayed within the respective game interface.

In cases where a technical error results in winnings being incorrectly credited, Club99 Slot reserves the right to correct the error and adjust the account balance accordingly once the investigation is complete.

Club99 Slot expects all members to conduct themselves respectfully and responsibly when interacting with the platform and fellow players. The following behaviour is prohibited and may result in immediate account suspension or closure:

• Using abusive, threatening, or insulting language toward support staff or other players.
• Making false claims or defaming the platform or its staff.
• Attempting to hack, disrupt, or compromise the technical infrastructure of the platform.
• Sharing or selling your account to a third party.
• Engaging in any activity suspected of involving money laundering through the platform.

Players may close their account at any time by contacting the Club99 Slot customer support team. Before closure is processed, any eligible balance will be returned to the original payment method within 3 to 5 business days.

• Accounts inactive for more than 12 consecutive months may be automatically closed after a notification has been sent.
• Club99 Slot reserves the right to close an account without notice in the event of a serious breach of these terms.
• In cases of closure due to fraud, the account balance will not be refunded and legal action may be taken.
• Players who close their account for responsible gambling reasons may apply for self-exclusion through customer support.

Club99 Slot provides the platform on an "as-is" basis and makes no guarantees regarding uninterrupted availability. While we strive to maintain 99.9% uptime, factors beyond our control such as scheduled maintenance, internet disruptions, or unforeseen circumstances may affect platform availability from time to time.

• The platform is not liable for any losses arising from technical disruptions beyond our control.
• Valid game results recorded prior to a technical disruption are final and will not be voided.
• Club99 Slot is not responsible for any taxes or other legal obligations that may be imposed on a player's winnings in their respective country.
• Players are solely responsible for all financial decisions made based on their use of the platform.

Club99 Slot reserves the right to amend, update, or replace any part of these terms and conditions at any time without prior notice. However, for significant changes that directly affect player rights, we will send a notification to the registered email address at least 7 days before the changes take effect.

It is the player's responsibility to review this terms and conditions page periodically to stay informed of the latest version. The "Updated" date at the top of this page indicates when this document was last modified.

If you have any enquiries regarding these terms and conditions, please contact our customer support team via live chat within the platform. Our team is available to assist you 24 hours a day, 7 days a week, including public holidays.